Onboarding Manager

Job Category: Manager
Job Type: Full Time
Job Location: Belgium Brussels

Description

We currently have a vacancy for an Onboarding Manager fluent in English to offer his/her services as an expert who will be based in Brussels, Belgium.

Your tasks

  • Preparing, facilitating and organising governance meetings;
  • Customer relationship management aiming at the adoption of the service;
  • Organises trainings and webinars;
  • Produces and manages the communication plan;
  • Keeps stakeholders updated to ensure adoption of the service;
  • Executes the communication campaign, oversee the implementation and ensure adoption of defined targets;
  • Creates and updates communication materials (leaflets, user guides, on-boarding-race);
  • Creates and disseminates surveys;
  • Manages and maintains the external Confluence space.

Requirements

  • Master’s degree in IT or relevant discipline combined with 17 years of relevant experience;
  • Excellent knowledge of Confluence, PlantUML, MS Visio, Jira, Rally, Eclipse, Toad, and SQL Developer.
  • Experience working with Agile, SAFe as well as Oracle;
  • Hand-on experience with EJB, SOAP/REST Webservices, J2EE, ETOM;
  • Knowledge of customer relationship management practices and tools;
  • Knowledge in analyzing customer segments, e.g., experiencing a specific product problem;
  • Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint);
  • Excellent communication skills and ability to prepare clear and well-structured documents and presentations.
  • Excellent command of the English language.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

If you are a self-motivated professional who thrives in a fast-paced environment and enjoys working with cutting-edge technology, we would love to hear from you. Join our team and contribute to the successful implementation and optimization of D365 solutions for our organization.

To apply, please submit your resume, cover letter, and any relevant certifications.

Note: Only shortlisted candidates will be contacted for an interview.

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